Shipping Policy

At Fairway Woods Sales, we’re committed to providing premium golf equipment with exceptional service. Our shipping and returns policies are designed to give you confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote locations in Asia and other regions may have different delivery times or restrictions.

Returns & Exchanges Policy

We stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase of accessories, fairway woods, irons, or wedges, we offer a straightforward returns process.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when received
• The item must be in its original packaging
• You must initiate the return within 15 days of receiving your order
• You must provide proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

• Used golf gloves
• Personalized/customized items
• Opened packages of golf balls

How to Initiate a Return or Exchange

1. Contact our customer service within 15 days of receiving your order:
   • Email: [email protected]
   • Phone: +1 (555) 123-4567
2. Complete the Return/Exchange Request Form (see template below)
3. Wait for approval – we’ll respond within 2 business days with return instructions
4. Package your item securely in its original packaging
5. Ship the item back to us using a trackable shipping service

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Return Address

Please ship returns to:

Fairway Woods Sales
Returns Department
1821 Davisson Street
Albany, US 47320

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will process your refund or exchange. You’ll receive an email notification when complete.

Refund Timeline:

• Credit card/PayPal payments: 5-10 business days after processing (depending on your financial institution)
• Original shipping fees are non-refundable unless the return is due to our error

Refund Method:

• Refunds will be issued to the original payment method
• Credit card (Visa, MasterCard, JCB) refunds will appear on your statement
• PayPal payments will be refunded to your PayPal account

Exchanges

To exchange an item for a different size or model:

1. Follow the standard return process above
2. Clearly indicate in your request that you want an exchange and specify the replacement item
3. We’ll process the exchange once we receive your original item
4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.