At Fairway Woods Sales, we stand behind the quality of our premium golf equipment. If you’re not completely satisfied with your purchase of accessories, fairway woods, irons, or wedges, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless defective:

  • Used golf gloves
  • Personalized/customized items
  • Opened packages of golf balls

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] or calling +1 (555) 123-4567
  2. Complete the Return/Exchange Request Form (see template below)
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in its original packaging
  5. Ship the item back to us using a trackable shipping service

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fairway Woods Sales Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

Product Name: [Product Name]

Reason for Return/Exchange: [Please specify]

For exchanges, requested replacement item: [If applicable]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival), we will process your refund or exchange. You will receive an email notification when this is complete.

Refund Timeline:

  • Credit card/PayPal payments: 5-10 business days after processing (depending on your financial institution)
  • Original shipping fees are non-refundable unless the return is due to our error

Refund Method:

  • Refunds will be issued to the original payment method
  • If paid by credit card (Visa, MasterCard, JCB), the refund will appear on your statement
  • PayPal payments will be refunded to your PayPal account

Exchanges

To exchange an item for a different size or model:

  1. Follow the standard return process above
  2. Clearly indicate in your request that you want an exchange and specify the replacement item
  3. We will process the exchange once we receive your original item
  4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Address

Please ship returns to:

Fairway Woods Sales
Returns Department
1821 Davisson Street
Albany, US 47320

Note: This policy applies to all orders shipped globally, excluding some Asian and remote locations as specified in our shipping policy.

For any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team.