Welcome to Fairway Woods Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium golf equipment, fast delivery, and customer service. Can’t find what you’re looking for? Contact our team at [email protected] or call +1 (555) 123-4567.

About Our Products

What types of golf clubs do you sell?
We specialize in premium golf equipment from top brands like Callaway, TaylorMade, and Ping. Our selection includes:
  • Accessories
  • Fairway Woods
  • Irons
  • Wedges
Are your clubs new or used?
All clubs sold through Fairway Woods Sales are brand new, direct from manufacturers. We never sell used or refurbished equipment as new.
Do you offer left-handed clubs?
Yes! We carry left-handed options for most of our club selections. Use our product filters or contact our customer service team for specific availability.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes or cancellation within 2 hours of placing your order by contacting our customer service team. After this window, your order will likely be in processing and cannot be modified.

Shipping & Delivery

What are your shipping options?
We offer two reliable shipping methods:
  • Standard Express Shipping ($12.95): 10-15 business days via DHL or FedEx with real-time tracking
  • Free Economy Shipping (orders over $50): 15-25 business days via EMS with full tracking
How long does order processing take?
We carefully inspect and package each club with professional-grade materials, which takes 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship to most countries worldwide, excluding some Asian and remote locations. Wherever your fairway lies, we’ll get your clubs to you.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. Use this to follow your package every step of the way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be unused, in original packaging with all tags attached. Shipping costs are non-refundable.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions.
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different product, please place a new order after receiving your refund.

Customer Service

What are your customer service hours?
Our team is available Monday-Friday, 9AM-5PM EST. Emails sent outside these hours will be answered the next business day.
Where is your company located?
Our warehouse and headquarters are located at:
1821 Davisson Street, Albany, US 47320
Can I visit your physical location?
We operate as an online retailer and don’t have a public showroom. This allows us to offer our premium golf clubs at up to 75% off retail prices.

Ready to elevate your game with premium golf equipment? Shop now and experience the Fairway Woods Sales difference!